We are pleased that you are visiting our website at www.saintlouis-realestate.com. Data protection and data security when using our website are very important to us. We would therefore like to inform you which of your personal data we collect when you visit our website and for what purposes it is used.
BACKGROUND
This Privacy Policy describes our privacy practices in plain language, keeping legal and technical jargon to a minimum, to make sure you understand the information provided. However, to achieve this objective we would like to explain to you the following concepts.
- What is Personal Data?
Personal Data is any includes information relating to an individual who can be identified or who is identifiable, directly from the information in question; or who can be indirectly identified from that information in combination with other information.
- What is Processing?
„Processing“ means and covers virtually any handling of data.
WHAT LAW APPLIES
We will only use your Personal Data in accordance with the applicable data protection laws, in particular the the Spanish`s Data Protection and Digital Rights Act 3/2018 (“DPA”) and the EU’s General Data Protection Regulation (“GDPR”), and of course only as described in this Privacy Policy.
WHO IS RESPONSIBLE
The person responsible in the sense of the DPA and the GDPR is Saint Louis Real Estate S.A., CL Gremi de Sabaters 21 24 2, 07009 – Palma de Mallorca, Spain (“Saint Louis Real Estate”, “we”, “us”, or “our”). Please direct any questions you may have to hola@saintlouis-realestate.com, call +49 176 800 506 02, or use our Contact Form.
DATA COLLECTION
All Personal Data that we obtain from you will only be processed for the purposes described in more detail below. In particular, we collect Personal Data only if:
- you have given your consent;
- the data is necessary for the fulfillment of a contract / pre-contractual measures;
- the data is necessary for the fulfillment of a legal obligation; or
- the data is necessary to protect the legitimate interests of our company and business.
DATA RETENTION
We process and store your Personal Data only for the period of time required to achieve the respective processing purpose or for as long as a legal retention period exists (in particular commercial and tax law in accordance with Spain’s Commercial Law and Fiscal Code and others for up to 8 years). Once the purpose has been achieved or the retention period has expired, the corresponding data is routinely deleted.
DATA WE COLLECT AUTOMATICALLY
- Provision and use of the website
When you visit our website, we collect the Personal Data that your browser automatically transmits to our server. This is technically necessary for us to display our website and to ensure its stability and security. In this sense, we collect the following data: i) IP address of the requesting computer, ii) Date and time of access, iii) name and URL of the file accessed, iv) website from which the access was made (referrer URL), v) browser used and, if applicable, the operating system of your device as well as the name of your access provider. The legal basis is our legitimate interest.
- Hosting
The hosting services used by us for the purpose of operating our website is DomainFactory GmbH
(c/o WeWork, Neuturmstrasse 5, 80331 Munich, Germany). In doing so DomainFactory processes inventory data, contact data, content data, usage data, meta data and communication data of customers, interested parties and visitors of our website and services, on the basis of our legitimate interests.
- Content Management System
We use the Content Management System (CMS) of WordPress by Automattic Inc (60 29th Street Suite 343 San Francisco, CA 94107 US) to publish and maintain the created and edited content and texts on our website. This means that all content and texts submitted to our website are transferred to WordPress. The legal basis for this processing is our legitimate interest.
- Fonts
We use Google Fonts by Google LLC (1600 Amphitheatre Pkwy, Mountain View, CA 94043, USA and Google Ireland Ltd of Gordon House, Barrow Street, Dublin 4, Ireland) and Font Awesome of Fonticons Inc (307 S Main St Ste 202 Bentonville, AR, 72712-9214 United States) on our website to display external fonts. To enable the display of certain fonts on our website, a connection to a Google/Font Awesome server is established when our website is accessed. This connection enables Google/Font Awesome to determine which website sent the request to display the fonts and to which IP address the display of the font is to be transmitted. This represents a legitimate interest.
- Cookies
We use cookies on our website. In accordance with Spain`s Law 34/2002 (“Law 34/2002”) and the EU`s Privacy and Electronic Communications Directive (“PECD”) we are required to obtain your consent before placing so-called Non-Essential Cookies (Functional cookies, Analysis and Performance Cookies, Advertising Cookies or Targeting Cookies). However, as we have refrained from placing Non-Essential Cookies, we are not required to obtain any consents nor to have a cookie consent tool. Nonetheless, this may change in the future and if so we will update our Cookie Policy.
DATA WE COLLECT DIRECTLY
- Contacting Us
We offer you the opportunity to contact us using various methods. We collect the data you submit such as your name, email address, telephone number and your message in order to process your enquiry and respond to you. The legal basis is both your consent and contract.
We also offer to contact us via the messaging services of WhatsApp (Meta Platforms 1601 Willow Road Menlo Park, CA 94025 and 4 Grand Canal Square Grand Canal Harbour Dublin 2 Ireland). If you contact us via WhatsApp we store and use the mobile phone number you use and – if provided – your first and last name in accordance with the provision of a contractual or pre-contractual measure to process and respond to your request. The legal basis is both your consent and contract.
- Using our services
We process the Personal Data involved in your use of our real estate or our auxiliary services in order to be able to provide our contractual services. This includes in particular our support, correspondence with you, invoicing, fulfillment of our contractual, accounting and tax obligations. Accordingly, the data is processed on the basis of fulfilling our contractual obligations and our legal obligations. For further information please refer to our Services Privacy Policy.
- Administration
We process data in the context of administrative tasks as well as organization of our business, and compliance with legal obligations, such as archiving. In this regard, we process the same data that we process in the course of providing our contractual services. The processing bases are our legal obligations and our legitimate interest. For further information please refer to our Services Privacy Policy.
DATA SHARING
In certain cases, it is necessary to transmit the processed Personal Data in the course of data processing. In this respect, there are different recipient bodies and categories of recipients.
- Internal
If necessary, we transfer your Personal Data within Saint Louis Real Estate. Of course, we comply with the DPA and GDPR and ensure that your data is processed properly. Access to your Personal Data is only granted to authorized employees who need access to the data due to their job, e.g., to provide our services or to contact you in case of queries.
- External bodies
Personal Data is transferred to our service providers in the following instances:
- in the context of fulfilling our contract with you,
- to use marketing services and to advertise our services online,
- to communicate with you,
- to provide our website, and
- to state authorities and institutions as far as this is required or necessary.
- International transfers
We may transfer your Personal Data to other companies as necessary for the purposes described in this Privacy Policy. In order to provide adequate protection for your Personal Data when it is transferred, we have contractual arrangements regarding such transfers. We take all reasonable technical and organizational measures to protect the Personal Data we transfer.
DATA SECURITY
Our website uses SSL or TLS encryption to ensure the security of data processing and to protect the transmission of confidential content, such as orders, login data or contact requests that you send to us. We have also implemented numerous security measures (“technical and organizational measures”) for example encryption or need to know access, to ensure the most complete protection of Personal Data processed through our website.
Nevertheless, internet-based data transmissions can always have security gaps, so that absolute protection cannot be guaranteed. And databases or data sets that include Personal Data may be breached inadvertently or through wrongful intrusion. Upon becoming aware of a data breach, we will notify all affected individuals whose Personal Data may have been compromised as expeditiously as possible after which the breach was discovered.
SOCIAL MEDIA
We are present on social media (currently LinkedIn (605 W Maude Ave, Sunnyvale, CA 94085, USA), Facebook und Instagram (Meta Platforms, Inc., 1601 Willow Road Menlo Park California 94025 and 4 Grand Canal Square Grand Canal Harbour Dublin 2 Ireland). If you contact or connect with us via social media platforms, we and the relevant social media platform are jointly responsible for the processing of your data and enter into a so-called joint controller agreement. The legal basis is our legitimate interest, your consent or, in some cases, the initiation of a contract.
YOUR RIGHTS AND PRIVILEGES
- Privacy rights
Under the DPA and the GDPR, you can exercise the following rights:
- The right to access;
- The right to rectification;
- The right to erasure;
- The right to restrict processing;
- The right to object to processing;
- The right to data portability;
- Updating your information and withdrawing your consent
If you believe that the information we hold about you is inaccurate or request its rectification, deletion, or object to its processing, please do so by contacting us.
- Access Request
In the event you want to make a Data Subject Access Request, please contact us. We will respond to requests regarding access and correction as soon as reasonably possible. Should we not be able to respond to your request within thirty (30) days, we will tell you why and when we will be able to respond to your request. If we are unable to provide you with any Personal Data or to make a correction requested by you, we will tell you why.
- Complaint to a supervisory authority
You have the right to complain about our processing of Personal Data to a supervisory authority responsible for data protection. The supervisory authority in Spain is: Agencia Española de Protección de Datos (“AEPD”) C/Jorge Juan, 6, www.aepd.es. However, we would appreciate the opportunity to address your concerns before you contact the AEPD or any other supervisory authority.
- What we do not do
- We do not request Personal Data from minors and children;
- We do not process special category data without obtaining prior specific consent;
- We do not use Automated decision-making including profiling; and
- We do not sell your Personal Data.
VALIDITY AND QUESTIONS
This Privacy Policy was last updated on Tuesday, 14th of May 2024, and is the current and valid version. However, from time to time changes or a revision to this policy may be necessary.
If you feel that the above is not sufficient or if you have any queries as regards the collection, processing or use of your information we are looking forward to hearing from you. We will make every effort to reply as soon as possible and take into consideration any suggestions from your end.